The Social Responsibility of the Company
Responsibility Report and the selections from the Philip-Morris USA website.
Answer all of the questions.
1. From the excerpts provided, what motivates each company in their business?
The organizational culture and the returns to shareholders motivate the companies in the industry. The quality of services and products which are developed and provided by the employees also increase the morale of stakeholders to work extra harder to increase the profitability of the companies in the business. The quality of service of employees motivates the company when it is delivered accurately and faster which satisfies the needs of the customers. The companies must also ensure that the supplies and those who distribute their products also gets a fair returns from their sales and therefore they continue being in the business for a longer time and this motivates the companies because they will have constant supplies.
2. What values are important to each business? List them and explain. What type of value do they see in the stakeholders associated with their business?
The values which are very essential to each business are teamwork, accountability, respect and responsibility
Respect
The employees of the organization must respect one another in the organization. This reduces conflicts between the employees which causes commotions thereby disrupting the operations of the firm. Peaceful organizations enjoy good working conditions which results into high employee’s performance and quality service.
Accountability
The organizations within the CREDO promote the division of labor and segregation of duties. This spirit increases specialization of employees within a given area in the industry. This provides the employees with an opportunity to be accountable for their own work assigned to them in each department. The employees are therefore having the obligation to be answerable to any activity they do to the organization. The value of accountability forces the employees to provide good quality work to the organization since they will be held liable to their own work in the firm.
Teamwork
The employees of each organization must accept to work jointly without each one of them holding conflict of interest. They have one driving objective which they must work together to achieve.
Sense of Responsibility
The stakeholders owe the users of their products a sense of responsibility. They must ensure that the services they provide are of high quality which can satisfy the demands of the customers. The management must lower the cost of their products for the purpose of selling them at fair prices. They must also ensures that the orders of the clients are completed quickly and accurately to attract their attention for future visit of the business.
The type of value which is associated with the stakeholders is responsibility where all the employees must be treated with due diligent as an individual. The stakeholders must respect the employee’s dignity and honor their merits in the organization for easy smooth running of the organization.
3. What are the distinctive approaches each company has toward social? responsibility? List and explain those distinctive elements. Are those distinctive aspects of each company’s perception of responsibility the result of their particular business/market, their particular ethical vision, or some combination of these two (explain your answers)
The distinctive approaches each company has towards social responsibility are: value statement; code of conduct; executive modeling; training and communication and Governance of ethics and values.
Value Statement
The company must decide to use one value which makes it to develop values which are healthy for the growth of the company.
Code of Conduct
All the employees in the organization have the obligation to follow a specific code of conduct within the organization. These are document policies designed to nature the behavior of employees in the firm. This ensures that there is smooth running of the organization and any employee who fails to abide by the policies of the organization is punished accordingly.
Executive Modeling
The top managements and executives are to explain to other employees about the importance of good ethics in the organization. They must walk in all the corners of the firm preaching and telling the stories about how the values can be practiced in the company.
Training and Communication
The top management is obliged to train other employees about the importance of corporate values in the organization. The teaching should be for all the employees including those who have been in the firm for a long time.
Audit and Appropriate Discipline
All the activities of the firm must be audited for accuracy and compliance. The employees found with the firm’s irregularity should be disciplined fairly and justly to institute good ethics in the organization.
4. What do both businesses have in common with respect to their understanding of responsibility? Explain those common elements.
In all the companies, there is a fair compensation of employees. All the companies strive very hard to ensure that they support all the workers to meet their family roles. There is also another opportunity that all the employees are allowed to make necessary suggestions in the firm for adequate improvement of the company. It is also possible for all the companies to provide equal employment chances for all the qualified employees to be recruited in the firm. The company also has a social responsibility to stakeholders to make a fair profit for them so that they can have good returns at the end of the year.
5. What are their particular ethical goals? Are they presented in terms of consequences, duties, and/or virtues (or some combination of these three)?
Their particular ethical goals are a combination of consequences, virtues and duties. The companies have to generate good customer service to retain these customers from shifting to companies producing substitute commodities. It is the duty of the company to work very hard to increase its reputation for better future goals. Therefore good ethical goals are an obligation of the company to increase the efficiency and productivity of employees in the organization.
6. Do their ethical goals conflict with their business goals?
Their ethical objectives are not conflicting with business goals because ethical goals improve the efficiency and effectiveness of the business goals. The availability of good corporate values in the organization increases customer’s satisfaction which increases the business revenues which is the main objective of the business. The ethical goal of accountability, teamwork and sense of responsibility increases the employee’s performance which has the potential to increases the business productivity.
7. Are they trying to protect/promote certain basic commitments through their ethical goals (certain forms of happiness, goodness or other essential human characteristics)? What are those commitments? Explain your answers
The businesses are working very hard to protect and promote some business commitment by using their ethical values. These commitments are competitive advantage, reputation and quality of employee’s service. The ethical standards increase the ability of the company to compete with others in the global market.These ethical goals improves the effectiveness and efficiency of employees in the organization hence increasing competitive advantage. These values also have the potential of improving the services rendered by the employees since they will be guided by these standards to provide good services to the customers.
